Warranty
EZ-FLO offers customers a product warranty that exceeds industry standards.
However it is important to understand the limitations of our warranty. Proper installation is necessary to ensure that our units will function properly. Failure to follow the installation and operating instructions does not give rise to a warranty claim. Please read the specific terms of our warranty below.
For any suspected warranty matters, please call (07) 4725 6088 for assistance.
EZ-FLO Systems, Inc, (EZ-FLO) as seller, provides a limited warranty to customer against defects in material or workmanship of our automatic fertilising systems (fertigation units) and other components or parts ( collectively the "Products") manufactured or assembled by EZ-FLO. EZ-FLO does not warrant Products from damage caused by rough handling or improper installation, operation or use not in accordance with printed instructions. EZ-FLO also does not warrant any results, or lack thereof, from any fertilisers and supplements used in the fertigation units.
EZ-FLO's warranty is limited to the purchase price paid by the Purchaser and in no way is EZ-FLO responsible for other costs. EZ-FLO also excludes for itself and its distributors and suppliers any liability, whether based in tort or in negligence, for damage to turfgrass, plants or landscape materials, for damages to buildings or other structures or for any costs due to business interruption. EZ-FLO limits its liability to repair, replacement or refund of the purchase price paid, at EZ-FLO's sole option, where allowed by law.
See other limitations listed below.
Warranty Period
EZ-FLO provides different warranty periods for different Products. The date the warranty begins based on the date of purchase by the end user.
Main-line Products and Connection Parts
These items are more fully described on the Main-Line Products and the Parts and Accessories pages of this website. Unless otherwise noted, EZ-FLO warrants all manufactured items in these Product classes for a five (5) year period from date of purchase by the end user.
Hose and Tap Products
These items are more fully described on the Hose and tap page of this website. Unless otherwise noted, EZ-FLO warrants all manufactured items in this Product class for a one (1) year period from date of purchase by the end user.
Warranty Claim Process
If your EZ-FLO Products shows alleged defects in material or workmanship, please call (07) 4725 6088 (Mon – Fri 8am to 5pm). We will discuss your situation with you. If it appears that the problem noted is a possible warranty claim, we will either fax or e-mail you an EZ-FLO Warranty Claim Form and provide you with a Returned Goods Authorization (RGA) number. Once you receive this form, please complete the form fully and return it with the defective Product along with the dated sales receipt. The RGA number assigned to you by EZ-FLO must accompany the returned Product.
Assuming the warranty Claim Form and the dated sales receipt have been provided, EZ-FLO will contact you within three (3) business days of receipt of the claimed item with the results of our inspection and we will either replace the Product, offer a credit or provide an explanation as to why it does not qualify for replacement or credit.
*Any replacement will not be shipped or a credit processed until the defective item is returned and examined by EZ-FLO.
Further Limitation of Liability
Other General Limitations
• EZ-FLO’s Products operate under water pressure. Excess water pressure (see model limits below) can cause fertigation units to fail and customer is responsible for selecting the type of fertigation unit most suitable for the customer’s application. High temperature environments (where summer temperatures exceed 100° F (38° C) ) in combination with high water pressures may also cause PVC plastics to weaken and the Products to fail. Permanently installed fertigation units should be located in a valve box or other suitable location out of direct sunlight to minimize risk of failure from excessive heat and from the degrading effects of ultraviolet radiation. EZ-FLO Products should not be installed indoors unless there are adequate drainage systems in place in the unlikely event that there are leaks or failure from the Products. All air must be purged from the unit after refill. Air pockets remaining in the unit may damage the structural integrity of the tank if they are not removed prior to re-pressurizing the unit.
• EZ-FLO Products are designed to work with non-hazardous liquid and water-soluble fertilisers and other non-hazardous products. Use of any other substances in the system will void the warranty. High acid content fertilisers and supplements may dramatically accelerate the deterioration of stainless steel components within the unit (mainly the pressure relief valve included with every main-line model). Deterioration caused by the use of high acid containing fertilisers or supplements on models equipped with a pressure relief valve will not be covered under this warranty policy. Please call us in advance if you suspect that a fertiliser or supplement is highly acidic. EZ-FLO sells replacement pressure relief valves should a customer need a replacement.
• There are many components on EZ-FLO fertigation units that can crack and/or break if the fertigation unit is handled roughly. EZ-FLO does not warrant products that have been dropped, abused or damaged in-transit.
• Failure to follow the proper winterizing procedures may void this Warranty. The hydraulic effect of freezing water may crack glue joints, fracture the tank or proportioning cap or seriously weaken critical components of any water-containing vessel. In addition, when irrigation systems are "blown out" with compressed air, the system must be drained and isolated from the effect of compressed air since this may also cause failure of the tank glue joints or other components.
• EZ-FLO fertigation units may not operate at the stated operating or proportioning levels due to improper installation or the absence of sufficient differential pressure between the inlet and outlet connections. The proportioning cap of any fertigation unit must be above the highest connection point to the irrigation system in order to create sufficient differential pressures to draw fertiliser out of the storage tank. Excessive bends, tees and elbows in the irrigation system and the use of volume reducers, except those specified by EZ-FLO, may cause the unit not to flow properly. This is not a warranty problem but an installation problem. EZ-FLO should be contacted directly to assist in troubleshooting specific problems with any system.
Main Line Units-Specific Limitations
• EZ-FLO main-line systems (Models: EZ001-CX, EZ003-CX, EZ005-FX, EZ010-FX, EZ010-HC, EZ017-HC, EZ025-HC are designed to handle constant (static) pressures of up to 100 PSI (6.9 bars) and can withstand temporary pressure surges due to “water hammer” up to 150 PSI (10 bars). Any unit that is determined to have failed due to excessive static water pressure will not be covered by this Warranty.
Hose and Tap Units-Specific Limitations
• EZ-FLO hose and drip systems (Models: 2005, 2013, 2030) will split at the tank seam if subjected to constant (static) pressure. Hose and drip units are not designed to contain static (continued) pressure while idle. Please make sure that all water pressure is relieved from the system by relieving the pressure on the hose or sprinkler unit when not in use. In addition, a hose and drip unit subjected to operating pressures above 80 PSI (5.5 bars) will not be covered by this Warranty.